FAQs

The best method would be to purchase a Aprilaire 5000 Air Cleaner, Aprilaire 2200 Air Cleaner or Aprilaire 2400 air cleaner. Minor duct modification will be required but it uses a replaceable media, is more efficient and needs less maintenance. You will find all 3 of these items on the Product page under Whole House Air Cleaners.

I have a 1" throw away filter that sits just behind a grille which I hinge open to access. How can I upgrade to an air cleaner?
You have 2 options:

Purchase a Honeywell FC40R air cleaner. It uses replaceable media, is more efficient and needs less maintenance.

Purchase an Allergy 2Plus Electrostatic Air Cleaner.

What works best, an electrostatic air cleaner, an electronic air cleaner, a media type air cleaner, a 1" throw away air filter or a cheap washable filter.
Here at On Time Mall we are partial to the media style air cleaners. The efficiency goes up as they get dirty, they need maintenance only twice per year (once per year if you only have heating and do not have both heating and air conditioning), make no noise, use no electricity, do not create ozone, have no moving parts and can be maintained by the average homeowner. If for some reason you can not use a media style air cleaner then an electrostatic is the next best choice. It too makes no noise, uses no electricity, does not create ozone, has no moving parts and can be maintained by the average homeowner. The only drawbacks are its slightly higher drag on airflow and it will need cleaned every 20 to 30 days during the heating and cooling season. Electronic air cleaners are the most efficient yet require the most maintenance.

I have a Honeywell Enviracaire portable air cleaner that is broken. Do you sell parts for them?
The only parts Honeywell makes for them are the normal maintenance parts. Those are the HEPA filter, charcoal prefilter and CPZ filters. We carry all the normal maintenance parts made for the entire Enviracaire line. No other repair parts are available for these units. If you have a bad motor, fan blade, switch, etc you need to replace your unit with a new one. Click HERE to view the most popular portable air cleaners we sell.

What makes you so smart about air filtration and humidification?
Our founder has over 35 years experience in the Heating and Air Conditioning industry. He has owned 2 successful heating and cooling contracting firms, managed others and consulted for numerous contractors, engineers, architects, builders and heating and air conditioning equipment manufacturers.

How do I get technical support for the product I purchased from On Time Mall?
Our Online Support Team is dedicated to providing quality assistance to it's customers. We offer support by Email and fax. It is our policy to reply to customers Email requests, if not immediately, within 24 hours. If we can not effectively resolve customers requests, we will strive to provide feedback to you within 1 business day from the time of your Email. We are dedicated to communicating and responding to our customers worldwide in a timely manner.

We are able to provide information via fax or Email, and receive orders via any of the previously mentioned delivery modes. Product related questions may need to be referred to individual product manufacturer and therefore may take up to 24 hours to return your reply. We will do everything possible to try to answer your questions in a timely fashion.

SALES TERMS & CONDITIONS

What methods of payment do you accept?
We accept all major credit cards as well as checks, travelers checks and money orders, which are drawn in U.S. or Canadian funds on a U.S. or Canadian bank. All transactions will be settled in U.S. dollars. We also accept Wire transfers. Checks must include inscribed name, current address and phone number, and must have a valid nine-digit routing number that is encoded on the bottom of the check. Orders with payment by check will take longer to process as they will need to be received and cleared before an order is shipped.

Do you charge sales tax?
Sales tax is charged on all orders within Arizona, USA. Rate is based on Arizona state and city of Glendale requirements. Sales tax applies to the total price of the ordered items and not to the shipping and handling fee.

How do I return an item I purchased through On Time Mall?
To apply for a refund of your unopened merchandise within 30 days of purchase, email your reason for return to . You will be issued an RMA number, which should be clearly marked on the outside of the package. Once you receive this RMA number, ship it back to us using the address on your packing slip that was included with your order. Be sure to include a copy of your packing slip in the box so we know who to credit for the return. Refunds will only be issued on unopened merchandise. The original shipping fee will not be refunded.