To apply for a refund or exchange, contact customer service for an RMA number. Carefully repackage the item and include a copy of your packing slip in the box along with a note as to why you are returning it. Refunds will only be issued for new, uninstalled and resalable merchandise, returned to us in the original packaging within 30 days of receipt. There are NO restocking fees, but you are responsible for the original shipping cost as well as the shipping cost back to us.
Receipt of damaged goods must be reported to us immediately. If the item is damaged in shipping you should refuse to accept delivery. Some delivery services will permit you to inspect the item before refusing to accept it. Refused items are returned to us by the delivery service. We make every effort to carefully pack our shipments to make sure they get to you undamaged but no system is perfect and things can happen in transit.
Custom ordered, printed and custom sized items will not be accepted for return.
Once we receive a returned item it is inspected for conformity to our policy. Credits are issued within 24 hours of receiving your return, to the original payment method or credit card only. Credit card adjustments may take up to 7 days to appear on your online credit card system due to banking delays.
Returns are to be shipped to the address on the packing slip.
Return Address:
OTM RETURNS
1513 W Whispering Wind
Phoenix, AZ 85085